On this page, exhibitors find information, details and support regarding important topics and frequently asked questions.
The Exhibitor Cockpit is a password-protected online platform that helps companies organize their participation. Here, exhibitors can register for one of our exhibitions, manage their ticketing, customize their entry in the exhibitor directory and discover various marketing opportunities.
Please check the following:
1. Make sure that you are using the
correct platform
.
2. Please check if you have already registered yourself as a user. The registration link can be found below the login button.
3. Should you be registered but cannot remember your password, please use the button "Forgot Password". A link to reset your password will be sent to you within 2 hours. Please make sure to also check your spam and junk folders.
4. Please contact us at
TheSmarterE_sa@fwtm.de
if you are still facing problems logging in.
Please check if you were registered as the main contact person for your company during registration. A change of the main contact person is possible via your profile in the Exhibitor-Cockpit.
No, only the person who was registered as contact person has access (as specified in your application).
You can manage access permissions yourself in the Exhibitor Cockpit . After logging in, go to your profile where you will find the “Transfer editing permissions” function, which you can use to enter a new email address for a new contact person. In addition to general information, this area also contains a list of all exhibitor data linked to your profile as the main contact person. Select the exhibitor accounts for which you want to transfer editing permissions (multiple selections possible). In the next step, enter the email address of the new contact person and specify the time at which the change should take effect.
If you only want to change the first or last name while keeping the email address of the existing user profile the same, please use the “Edit your master data” function.
Yes, you can create these accounts yourself in the
Exhibitor Cockpit
.
Please be aware that you remain responsible for all bookings and will receive the invoice for products that were booked by your Co-Exhibitors.
Please log in to the Exhibitor Cockpit. Click on the "Start" button behind your exhibitor. Either you will find the Exhibitor Checklist and the option "Marketing Services" at the top of the checklist including the Company Profile. Alternatively you will find the button "Company Profile" at the top of the page in the dark blue banner. You will be redirected to a new page and guided through the process.
You can find an overview of all offered services in the Exhibitor Cockpit , for example:
The number of free exhibitor tickets is based on your booth space.
up to 10 sqm = 5 exhibitor tickets
11-20 sqm = 10 exhibitor tickets
21-30 sqm = 15 exhibitor tickets
31-40 sqm = 20 exhibitor tickets
41-50 sqm = 25 exhibitor tickets
...
Any additional exhibitor tickets will be charged separately (price available within the Service Manual)
The number of free Booth Constructor Tickets is based on your booth space.
Your Hired Contractor is entitled to one ID badge per every 3m² of your booth area, and may accumulate ID badges if they have been hired by more than one exhibiting company.
up to 9 sqm = 3 Booth Constructor Tickets
10-12 sqm = 4 Booth Constructor Tickets
13-16 sqm = 5 Booth Constructor Tickets
17-18 sqm = 6 Booth Constructor Tickets
19-21 sqm = 7 Booth Constructor Tickets
...
(price available within the Service Manual)
Please note that orders can only be placed once the booth rental invoice has been settled.
Please submit form F03 (Appointing a Contractor) by July 31 to register your Hired Booth Constructor and link them to your booth. After this, they will be emailed a login name and a password to access the Constructor Portal on our
website
.
No, the exhibitor ticket is personal and non-transferable. You need to book a new exhibitor ticket via the Service Manual.
You can invite your customers to visit The smarter E South America. This is done via the Service Manual . Log in here and click on "Invite a guest".
No, the exhibitor ticket only gives you access to exhibitions of The smarter E South America (Tuesday-Thursday from 12:00pm–8:00pm)
Exhibitor Tickets can not be printed by the exhibitor on site. Please collect your tickets at CAEX when arriving on site (available from first set-up day).
The ticket cannot be cancelled. Please note the applicable terms and conditionsin the Service Manual .
No, the technical floorplan has been divided into different areas. Timeslots will be communicated by the organizer in advance.
All deadlines can be seen in the Service Manual or in our checklist .
You are free to choose any booth constructor. Suitable service providers can be found here .
Our technical floorplan is issued on our website.
You will receive the invoice for your booth rental about two weeks after you were sent the booth placement.
To change your billing address, please send an email with your inquiry and your new address to TheSmarterE_sa@fwtm.de . Please note that if you want to change your billing address after invoicing, you will be charged a processing fee of 250€ per change and per bill.
A PO number is an internal order number that you may need for your internal accounting/allocation. If you need a quotation, please use the cost calculator to receive all costs.
The Booth locations are assigned once all the exhibitors’ details and wishes have been thoroughly checked. Discrepancies between the assigned location and your specifications arise from the total demand and our actual options. If you are unsatisfied with your booth’s location, we are happy to check for alternatives.
The cancellation fee depends on when we receive your (written) notification of the cancellation of a confirmed registration. Depending on the timeframe, the cancellation costs between 10% to 100% of the booth rental fee. You can find a detailed scheme under item 8 of our General Terms and Conditions of participation that you received with your registration form.
The rate depends on the booth type, registration date and membership status in our Membership Program. There are several categories: regular price, early bird price, price for re-booking and the member rate. For more details, please see your registration.
Booth locations are assigned once all the exhibitors’ details and wishes have been thoroughly checked. Discrepancies between the assigned location and your specifications arise from the total demand and our actual options. But we are happy to check for alternatives in case you are unsatisfied with your booth location.
If you are unsatisfied with the assigned location, please get in touch with Exhibitorservice@thesmartere.com.br and we will check for possible alternatives.
The booking of a sponsorship offers raises your point status in the Membership Program and therefore also affects your advantages. This includes a preferred location (depending on the status level). So it’s certainly worth booking a sponsorship. And what’s more, you increase your possibilities to get into contact with promising players before, during and after the exhibition!
You can find information on The smarter E South America such as the exhibition areas, a cost calculator and the link to our Online Application on our website .
You are also welcome to contact our sales team:
| Phone | +49 7231 58598-260 |
| bluemel@solarpromotion.com |
If you already submitted an Online Application, please see the exhibition checklist for an overview of the most important steps to plan your exhibition attendance and to help you to prepare the attendance.
August 25–27, 2026
12:00pm–8:00pm
An Exhibitor Ticket is required. It can be booked through the exhibitor manual once your booth fee has been paid.
Visa letter for exhibitors can be requested via TheSmarterE_sa@fwtm.de . They will be charged with 20€ per letter.
Smaller quantities can be printed, copied and scanned (USB stick, A3 and A4) in the CAEX.
We offer several services for our exhibitors in regards to marketing and press activities:
Digital or physical Press Kit – bookable via the Cockpit, Adverts in the event guide or conference program, website and newsletter banners and more via our sales team. More information and contact can be found
here
.
By booking some of the various The smarter E South America sponsorships to customize your exhibition participation. Using our marketing services and advertising materials is a valuable way of drawing attention to your company, your company’s stand location and the innovative products and services you will be showcasing. You can request an offer via the online booth application process. More information and contact can be found here .
Advertising banner on the website can be requested via our sales team. More information and contact can be found here .
As an exhibitor at The smarter E South America you can use the online job portal to connect with skilled professionals worldwide. Benefit from the job portal’s high visibility – both before and during the event – and reach your ideal candidates effectively. The service is bookable via the Exhibitor Cockpit .
Exclusively for the marketing teams of exhibiting companies, the Exhibitor Marketing Lounge is a dedicated space to connect with peers, exchange insights, and take a well-deserved break. Designed with the exhibitor marketing staff in mind, the lounge offers a relaxed atmosphere for networking, sharing strategies, or simply recharging between busy booth hours.
Opening Hours: Event days: 10:00am-08:00pm
Entry requirements:
Must be part of the marketing team of an exhibiting company at the trade fair
Must present a valid Exhibitor Badge (May be asked to provide business credentials (e.g. company card or digital profile) confirming marketing function) Access is limited depending on lounge capacity
Book the Digital Press Kit via the Exhibitor Cockpit and publish your latest press releases, new products and/or press photos in your Digital Press Kit on our website. Here journalists can find out about your company and your trade fair topics even before the exhibition. The earlier you set up your Digital Press Kit, the greater the chance that journalists will get to know your company and products.